{"id":899,"date":"2020-11-04T20:27:11","date_gmt":"2020-11-04T20:27:11","guid":{"rendered":"https:\/\/www.ikonorm.com\/?page_id=899"},"modified":"2020-11-16T14:29:31","modified_gmt":"2020-11-16T14:29:31","slug":"perguntas-mais-frequentes-faqs","status":"publish","type":"page","link":"https:\/\/www.ikonorm.com\/index.php\/pt\/perguntas-mais-frequentes-faqs\/","title":{"rendered":"Perguntas mais freq\u00fcentes \/ FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"899\" class=\"elementor elementor-899\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6dca69b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6dca69b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6187277\" data-id=\"6187277\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cbc3459 elementor-widget elementor-widget-heading\" data-id=\"cbc3459\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-xl\">Perguntas mais freq\u00fcentes<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a992268 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a992268\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6d71a12\" data-id=\"6d71a12\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4671b90 elementor-widget elementor-widget-text-editor\" data-id=\"4671b90\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><h2 style=\"color: #29923b;\"><strong>LOJA ONLINE<\/strong><\/h2><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71f8573 elementor-widget elementor-widget-text-editor\" data-id=\"71f8573\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>O que \u00e9 ikonorm?<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a8341e elementor-widget elementor-widget-text-editor\" data-id=\"8a8341e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>A Ikonorm \u00e9 um dos produtos pertencentes ao <a href=\"https:\/\/grupoptg.com\/\">Grupo PTG<\/a>, uma empresa que fornece produtos e servi\u00e7os de informa\u00e7\u00e3o cient\u00edfica e t\u00e9cnica, oferecendo solu\u00e7\u00f5es, fontes de informa\u00e7\u00e3o e consultoria para as principais ind\u00fastrias e governos da Am\u00e9rica Latina.<\/p><p>Somos uma loja virtual especializada e fornecedores dos principais SDO&#8217;s de padr\u00f5es normativos mundiais, voc\u00ea tamb\u00e9m pode encontrar os e-books mais populares e cl\u00e1ssicos do setor, bem como comprar pessoalmente ou cursos on-line, de empresas renomadas que voc\u00ea pode cancelar em nosso portal.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ef740f elementor-widget elementor-widget-text-editor\" data-id=\"1ef740f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p id=\"tw-target-text\" class=\"tw-data-text tw-text-large XcVN5d tw-ta\" dir=\"ltr\" data-placeholder=\"Traducci\u00f3n\"><strong><span lang=\"pt\">Quem s\u00e3o os fornecedores do ikonorm?<\/span>\u00a0<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e016fdd elementor-widget elementor-widget-text-editor\" data-id=\"e016fdd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>ikonorm mant\u00e9m atualmente dispon\u00edveis normas regulat\u00f3rias de:<\/p><ul><li><strong>ASME<\/strong><\/li><li><strong>AENOR<\/strong><\/li><li><strong>ASTM<\/strong><\/li><li><strong>ASM <\/strong><\/li><li><strong>AWS<\/strong><\/li><li><strong>ANSI<\/strong><\/li><li><strong>NFPA<\/strong><\/li><li><strong>API<\/strong><\/li><\/ul><p>As principais editoras de nossos livros s\u00e3o:<\/p><ul><li><strong>CRP Press<\/strong><\/li><li><strong>Elseiver<\/strong><\/li><li><strong>Maney<\/strong><\/li><li><strong>Stahlschlussel<\/strong><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-122d79c elementor-widget elementor-widget-text-editor\" data-id=\"122d79c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Que tipo de produtos posso encontrar em ikornom?<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f67cb82 elementor-widget elementor-widget-text-editor\" data-id=\"f67cb82\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>No ikonorm voc\u00ea pode encontrar Normas, Livros, Manuais\/Gu\u00edas Assim como outras publica\u00e7\u00f5es especializadas<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2893fe2 elementor-widget elementor-widget-text-editor\" data-id=\"2893fe2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Quais s\u00e3o os benef\u00edcios de ser um cliente no ikonorm?<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d14a201 elementor-widget elementor-widget-text-editor\" data-id=\"d14a201\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Voc\u00ea ser\u00e1 o primeiro a saber sobre novas cole\u00e7\u00f5es, al\u00e9m de receber constantes promo\u00e7\u00f5es e descontos no ikonorm<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30ededb elementor-widget elementor-widget-text-editor\" data-id=\"30ededb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Como posso entrar em contato com Voc\u00eas?<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d91230 elementor-widget elementor-widget-text-editor\" data-id=\"4d91230\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Voc\u00ea pode entrar em contato conosco atrav\u00e9s de nosso bate-papo on-line, que est\u00e1 ativo de segunda a sexta-feira das 8:30h \u00e0s 17:30h. Tamb\u00e9m atrav\u00e9s de nossa guia no menu \u00abcontate-nos\u00bb, preenchendo os dados do modelo ou escrevendo diretamente para nosso e-mail <a href=\"mailto:infotiendavirtual@grupoptg.com\">infotiendavirtual@grupoptg.com<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa17566 elementor-widget elementor-widget-text-editor\" data-id=\"aa17566\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>\u00bfTienen atenci\u00f3n al cliente?<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-603ce0e elementor-widget elementor-widget-text-editor\" data-id=\"603ce0e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Claro que sim, atrav\u00e9s de nosso bate-papo online voc\u00ea pode fazer todas as suas perguntas e solicitar qualquer outro servi\u00e7o relacionado \u00e0 sua compra.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96d0932 elementor-widget elementor-widget-text-editor\" data-id=\"96d0932\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Eu preciso de um produto, mas n\u00e3o o vejo na loja, posso encomend\u00e1-lo com voc\u00ea?<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7590103 elementor-widget elementor-widget-text-editor\" data-id=\"7590103\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Sim, voc\u00ea pode solicitar um documento espec\u00edfico atrav\u00e9s de nosso bate-papo on-line ou entrar em contato conosco e n\u00f3s geriremos o produto para voc\u00ea<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69f3f77 elementor-widget elementor-widget-text-editor\" data-id=\"69f3f77\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><h2 style=\"color: #29923b;\"><strong>REGISTRO<\/strong><\/h2><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c4ca8d elementor-widget elementor-widget-text-editor\" data-id=\"0c4ca8d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Como posso criar um usu\u00e1rio no ikonorm?<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3126e86 elementor-widget elementor-widget-text-editor\" data-id=\"3126e86\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>\u00e9 um processo muito simples. Basta ir para http:\/\/ikonorm.com<\/p><ul><li>Pressione os seguintes bot\u00f5es no menu: Cadastre-se<\/li><li>Preencha todos os campos do formul\u00e1rio: nome de usu\u00e1rio e senha<\/li><li>Pressione o bot\u00e3o Registrar.<\/li><li>Voc\u00ea receber\u00e1 um e-mail para configurar a sua senha<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f1b5ef elementor-widget elementor-widget-text-editor\" data-id=\"6f1b5ef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Esqueci minha senha. <\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7be21d3 elementor-widget elementor-widget-text-editor\" data-id=\"7be21d3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Se voc\u00ea esqueceu sua senha, basta fazer o seguinte:<\/p><ul><li>&#8211; Pressione o bot\u00e3o \u00bb Esqueci minha senha\u00bb.<\/li><li>&#8211; V\u00e1 para seu e-mail e abra o link que aparece no e-mail.<\/li><li>&#8211; Defina a senha<\/li><li>&#8211; Clique para restaurar a senha.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9082518 elementor-widget elementor-widget-text-editor\" data-id=\"9082518\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><h2 style=\"color: #29923b;\"><strong>COMPRAR<\/strong><\/h2><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7184802 elementor-widget elementor-widget-text-editor\" data-id=\"7184802\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Como comprar no ikonorm? <\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0b63eb elementor-widget elementor-widget-text-editor\" data-id=\"b0b63eb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Para fazer sua primeira compra, \u00e9 muito f\u00e1cil, uma vez que voc\u00ea esteja na p\u00e1gina do produto desejado, \u00e9 necess\u00e1rio que voc\u00ea o fa\u00e7a:<\/p><ul><li>Clique em \u00abAdicionar ao carrinho\u00bb e escolha a op\u00e7\u00e3o \u00abPagar meu pedido\u00bb.<\/li><li>Na p\u00e1gina seguinte, \u00abDetalhes do pedido\u00bb, clique em \u00abPagar\u00bb.<\/li><li>Se voc\u00ea n\u00e3o tiver uma conta, escolha a op\u00e7\u00e3o \u00abCriar uma conta\u00bb e preencha todos os detalhes, aceite os termos e condi\u00e7\u00f5es e clique em \u00abOK\u00bb.<\/li><li>No pr\u00f3ximo passo, voc\u00ea tem que preencher os dados que faltam em \u00abDados\u00bb, \u00abEndere\u00e7o de faturamento\u00bb e clicar em \u00abSalvar\u00bb.<\/li><\/ul><p>Uma vez verificados seus dados, aceite os termos e condi\u00e7\u00f5es e escolha a forma de pagamento que mais lhe conv\u00e9m<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-572bb0e elementor-widget elementor-widget-text-editor\" data-id=\"572bb0e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Posso fazer uma compra sem criar uma conta?<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86d5946 elementor-widget elementor-widget-text-editor\" data-id=\"86d5946\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Sim, voc\u00ea pode fazer uma compra e n\u00e3o criar uma conta no ikonorm.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d18262 elementor-widget elementor-widget-text-editor\" data-id=\"4d18262\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>\u00c9 confi\u00e1vel comprar no ikonorm?<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-450c1ce elementor-widget elementor-widget-text-editor\" data-id=\"450c1ce\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Sim, voc\u00ea pode comprar com total tranquilidade, porque fazemos um grande esfor\u00e7o para ter recursos que garantam a seguran\u00e7a de suas compras e de seus dados.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dec7f7d elementor-widget elementor-widget-text-editor\" data-id=\"dec7f7d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Como posso ter certeza de ter feito minha compra corretamente?<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1881346 elementor-widget elementor-widget-text-editor\" data-id=\"1881346\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Uma vez que voc\u00ea tenha feito seu pedido, receber\u00e1 um e-mail de confirma\u00e7\u00e3o. Se voc\u00ea n\u00e3o o receber, favor entrar em contato com nosso departamento de atendimento ao cliente.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e0fee3 elementor-widget elementor-widget-text-editor\" data-id=\"7e0fee3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><h2 style=\"color: #29923b;\"><strong>ENVIOS<\/strong><\/h2><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-222404e elementor-widget elementor-widget-text-editor\" data-id=\"222404e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Quanto tempo levar\u00e1 para que minha regra\/ livro\/manual chegue?<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-843e756 elementor-widget elementor-widget-text-editor\" data-id=\"843e756\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Para entrega digital entre 12 horas a 3 dias \u00fateis ap\u00f3s a ordem de pagamento.<\/p><p>\u00a0Para publica\u00e7\u00f5es impressas de 7 a 13 dias ap\u00f3s a ordem de pagamento.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a13b1a7 elementor-widget elementor-widget-text-editor\" data-id=\"a13b1a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Voc\u00ea faz entregas f\u00edsicas?<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6685c55 elementor-widget elementor-widget-text-editor\" data-id=\"6685c55\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Sim, na ikonorm fazemos a entrega f\u00edsica. Custos adicionais podem se aplicar.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-098a4a8 elementor-widget elementor-widget-text-editor\" data-id=\"098a4a8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Quanto custa o transporte f\u00edsico?<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc73202 elementor-widget elementor-widget-text-editor\" data-id=\"fc73202\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>O custo deve ser cotado, pode variar dependendo do pa\u00eds, da companhia de navega\u00e7\u00e3o e outras vari\u00e1veis que far\u00e3o com que o custo de envio seja diferente para cada caso. Se voc\u00ea quiser uma cota\u00e7\u00e3o de um produto no ikonorm voc\u00ea pode entrar em contato com nossos consultores atrav\u00e9s de nosso e-mail ou chat on-line<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b3580c elementor-widget elementor-widget-text-editor\" data-id=\"4b3580c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><h2 style=\"color: #29923b;\"><strong>PAGAMENTOS E FATURAS<\/strong><\/h2><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34f504f elementor-widget elementor-widget-text-editor\" data-id=\"34f504f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Quais s\u00e3o as formas de pagamento? <\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37c8644 elementor-widget elementor-widget-text-editor\" data-id=\"37c8644\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Atrav\u00e9s de nossos consultores a compra pode ser feita por cart\u00e3o de cr\u00e9dito\/d\u00e9bito, transfer\u00eancia banc\u00e1ria e Paypal<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e82eb1 elementor-widget elementor-widget-text-editor\" data-id=\"2e82eb1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Se eu pagar por transfer\u00eancia, levar\u00e1 mais tempo para receber minha compra?<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a4e00f elementor-widget elementor-widget-text-editor\" data-id=\"1a4e00f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>A remessa ser\u00e1 feita no momento em que o dinheiro for recebido em nossa conta, o processo pode levar 48 horas \u00fateis.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-847d80c elementor-widget elementor-widget-text-editor\" data-id=\"847d80c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>\u00c9 poss\u00edvel que voc\u00ea veja os detalhes do meu cart\u00e3o?<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18ca0e1 elementor-widget elementor-widget-text-editor\" data-id=\"18ca0e1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Se voc\u00ea escolher um gateway de pagamento direto para completar sua compra, ent\u00e3o Wordprees.com e woocommerce armazena os detalhes de seu cart\u00e3o de cr\u00e9dito. Ele \u00e9 criptografado atrav\u00e9s da norma PCI-DSS (Payment Card Industry Data Security Standard). Seus dados de transa\u00e7\u00e3o de compra s\u00e3o armazenados apenas na medida do necess\u00e1rio para completar a transa\u00e7\u00e3o de compra. Ap\u00f3s a conclus\u00e3o, suas informa\u00e7\u00f5es sobre a transa\u00e7\u00e3o de compra s\u00e3o apagadas.<\/p><p>Todos os gateways de pagamento direto seguem as normas estabelecidas pelo PCI-DSS, conforme delineado pelo PCI Security Standards Board, que \u00e9 um esfor\u00e7o conjunto de marcas como Visa, MasterCard, American Express e Discover<strong>.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7da5392 elementor-widget elementor-widget-text-editor\" data-id=\"7da5392\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Como posso solicitar uma fatura?<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2000d62 elementor-widget elementor-widget-text-editor\" data-id=\"2000d62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Ap\u00f3s fazer sua compra, entre em contato conosco e lhe pediremos o seguinte Nome da empresa, R.F.C. e endere\u00e7o fiscal. Assim que voc\u00ea receber seu pedido e ficar satisfeito com ele, n\u00f3s procederemos ao envio de sua fatura eletr\u00f4nica<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46ca0a7 elementor-widget elementor-widget-text-editor\" data-id=\"46ca0a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Problemas de faturamento <\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc7ae9e elementor-widget elementor-widget-text-editor\" data-id=\"bc7ae9e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Entre em contato conosco atrav\u00e9s deste e-mail: melissa.sanchez@ptg.solutions se voc\u00ea tiver alguma d\u00favida, pode nos contatar atrav\u00e9s de nosso bate-papo on-line (8:30 \u00e0s 17:30, hor\u00e1rio vzla) ou nos envie um e-mail para infotiendavirtual@grupoptg.com<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6267765 elementor-widget elementor-widget-text-editor\" data-id=\"6267765\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><h2 style=\"color: #29923b;\"><strong>DEVOLU\u00c7\u00d5ES<\/strong><\/h2><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97c1f02 elementor-widget elementor-widget-text-editor\" data-id=\"97c1f02\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>S\u00e3o permitidas devolu\u00e7\u00f5es?<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f9e978 elementor-widget elementor-widget-text-editor\" data-id=\"5f9e978\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Todas as devolu\u00e7\u00f5es devem ser pr\u00e9-aprovadas e devolvidas dentro de 30 dias a partir da data da fatura. Envie um e-mail para <a href=\"mailto:infotiendavirtual@grupoptg.com\">infotiendavirtual@grupoptg.com<\/a> , ou entre em contato com nossos agentes de vendas para obter uma autoriza\u00e7\u00e3o de devolu\u00e7\u00e3o.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-925f70e elementor-widget elementor-widget-text-editor\" data-id=\"925f70e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Que tipo de produtos posso devolver?<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69b29ee elementor-widget elementor-widget-text-editor\" data-id=\"69b29ee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Produtos entregues eletronicamente, pedidos especiais e materiais antigos datados n\u00e3o podem ser devolvidos. As despesas de remessa e manuseio n\u00e3o s\u00e3o reembols\u00e1veis. Todos os retornos est\u00e3o sujeitos a uma taxa de reposi\u00e7\u00e3o de 15%.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70e5b92 elementor-widget elementor-widget-text-editor\" data-id=\"70e5b92\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><h2 style=\"color: #29923b;\"><strong>PROTE\u00c7\u00c3O DE DOCUMENTOS<\/strong><\/h2><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ab8c14 elementor-widget elementor-widget-text-editor\" data-id=\"6ab8c14\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Seguran\u00e7a para normas em formato PDF<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01429d3 elementor-widget elementor-widget-text-editor\" data-id=\"01429d3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Em um esfor\u00e7o para proteger sua propriedade intelectual e aplicar as leis de direitos autorais existentes, muitas organiza\u00e7\u00f5es de desenvolvimento de padr\u00f5es exigiram que todos os distribuidores de seu conte\u00fado implementassem um recurso de seguran\u00e7a que impede a reprodu\u00e7\u00e3o e redistribui\u00e7\u00e3o de documentos baixados. Em conformidade com esta solicita\u00e7\u00e3o, implementamos uma pol\u00edtica de seguran\u00e7a que utiliza um plug-in gratuito Adobe Acrobat da FileOpen Systems, Inc.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b894ffa elementor-widget elementor-widget-text-editor\" data-id=\"b894ffa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Restri\u00e7\u00f5es de reprodu\u00e7\u00e3o e redistribui\u00e7\u00e3o<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b0fe86 elementor-widget elementor-widget-text-editor\" data-id=\"2b0fe86\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Arquivos PDF seguros n\u00e3o podem ser usados em um ambiente de rede multi-usu\u00e1rio. Se voc\u00ea estiver interessado em adquirir padr\u00f5es para sua rede corporativa, favor entrar em contato com um executivo de vendas em infotiendavirtual@grupoptg.com para obter uma vers\u00e3o de rede dos documentos e uma licen\u00e7a de rede.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffb902b elementor-widget elementor-widget-text-editor\" data-id=\"ffb902b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>Como fa\u00e7o o download dos documentos comprados pela ikonorm?<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f10a92 elementor-widget elementor-widget-text-editor\" data-id=\"6f10a92\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>&#8211; Os pedidos em PDF ser\u00e3o enviados por e-mail com links para os documentos solicitados.<\/p><p>&#8211; Voc\u00ea ter\u00e1 10 dias a partir da entrega deste e-mail para baixar seus documentos.<\/p><p>&#8211; Voc\u00ea deve baixar o plug-in FileOpen antes de poder abrir seus documentos.<\/p><p>&#8211; Requisitos do sistema operacional: Windows 7+, Mac OS X, Linux Kernel 1.4+<\/p><p>&#8211; \u00c9 necess\u00e1rio Adobe Reader ou Acrobat Standard ou vers\u00e3o Profissional X ou posterior. <strong>Adquira o Adobe Reader<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Perguntas mais freq\u00fcentes LOJA ONLINE O que \u00e9 ikonorm? A Ikonorm \u00e9 um dos produtos pertencentes ao Grupo PTG, uma empresa que fornece produtos e servi\u00e7os de informa\u00e7\u00e3o cient\u00edfica e t\u00e9cnica, oferecendo solu\u00e7\u00f5es, fontes de informa\u00e7\u00e3o e consultoria para as principais ind\u00fastrias e governos da Am\u00e9rica Latina. Somos uma loja virtual especializada e fornecedores dos&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-899","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.9.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Perguntas mais freq\u00fcentes \/ FAQs - Tienda de normas e informaci\u00f3n t\u00e9cnica- IKONORM<\/title>\n<link rel=\"canonical\" href=\"https:\/\/www.ikonorm.com\/index.php\/pt\/perguntas-mais-frequentes-faqs\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Perguntas mais freq\u00fcentes \/ FAQs - Tienda de normas e informaci\u00f3n t\u00e9cnica- IKONORM\" \/>\n<meta property=\"og:description\" content=\"Perguntas mais freq\u00fcentes LOJA ONLINE O que \u00e9 ikonorm? 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